Cancellation, Refund, and Return Policy – Jimmy Arts Nation
General Refund Policy
At Jimmy Arts Nation, customer satisfaction is our priority. If we ship the wrong item to you, we will either replace it with the correct one or refund the purchase price and arrange for the collection of the incorrect item. Similarly, if the item supplied is defective or damaged during delivery, we will exchange it or refund the purchase price and arrange collection.
Refunds are processed in AED using the original payment method.
Order Cancellation Policy
Our products are made to order, and we request cancellations be made as soon as possible after placing your order. Once your order is ready to ship, we will refund only 80% of the order value if you cancel.
To cancel an order, email us at info@jimmyartsnation.com with your order number and details.
Product Returns Policy
Since our products are made to order, we are unable to offer exchanges or refunds if you order the wrong size or product.
Requests for returns or exchanges must be made within 7 days of delivery and are handled at our discretion. For such requests, contact us at info@jimmyartsnation.com with your order number and reason for return.
Custom-made and discounted items are not eligible for returns.
Partial refunds may be granted for items not in their original condition, or if returned after 7 days from delivery.
Product Return Refunds
Once we receive and inspect your returned item, we will notify you by email regarding approval or rejection of your refund. Approved refunds will be credited to your original payment method within 3-45 days, depending on your bank.
For payments made by cheque or cash, refunds will be processed within 14 days.
Exchanges
We only replace items if they are defective. If you need to exchange a defective item, please email info@jimmyartsnation.com and send the item to our address in Dubai.
Gifts
If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Otherwise, refunds will be processed to the gift giver.
Shipping
To return a product, send it to:
Jimmy Arts Nation, Dubai, UAE.
You are responsible for return shipping costs, which are non-refundable. For added security, we recommend using a trackable shipping service.
For any further inquiries or concerns, please reach out to us at info@jimmyartsnation.com.